Special – The Telecommunications Regulatory Authority discusses with Vodafone the reasons for the disruption of its services

Books – Alaa Hajjaj:

A source at the National Telecommunications Regulatory Authority said that the agency is examining the causes of the technical malfunction that occurred this morning in Vodafone’s fourth generation services, and technical coordination is underway with the company to determine the reasons that led to this malfunction and how to avoid its recurrence.

The National Telecommunications Regulatory Authority formed an emergency technical committee immediately after the failure occurred to determine its causes and determine the extent of the resulting impact, its time period, and the affected areas, until service is restored and stabilized in all regions. Based on the committee’s report, the National Authority will impose the necessary fines on the company in accordance with the licenses granted. For the company. The company was also tasked with presenting a compensation offer to those affected and announcing it in various media outlets in accordance with the rules issued by the agency in this regard, which also include progressive procedures and penalties for telecommunications companies in cases of service interruption and damage to subscribers in accordance with the licenses granted to the companies.

A large number of Vodafone subscribers were affected this morning by a malfunction in 4G services, which affected Internet services and voice calls. The service was gradually restored starting at 12 noon after the company took technical measures to fix the malfunction.